Feedback & Complaints.
First and foremost, we'll work to address any issues you may have with your house, or an Exaireo service by trying to resolve them and find a workable solution.
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​How to make a complaint?
You can make a complaint in any of the following ways:
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By completing the form below
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By calling our main offices on 01509 266422
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By emailing us at info@exaireo.org
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By writing to us at: The Exaireo Trust Ltd 5 The Coneries, Loughborough LE11 1DZ
Our annual complaints performance
At Exaireo, what matters to our customers matters to us.
If something does go wrong, we want to resolve complaints well as quickly as possible. We know it's really important to our customers that we learn from our mistakes, and we work closely with ourCustomer Complaints Learning Panel to make improvements.
Landlords like Exaireo are required to complete an annual assessment against the Complaints Handling Code to make sure our complaint handling remains in line with the Housing Ombudsman’s requirements. You can read ours here.
You can read our Annual complaints performance and service improvement report here. You can also read our Board’s reflections on our performance and the improvements we’re making in 2024/25.